This privacy policy explains how BestChargers.co.uk ("we", "us", "our") collects, uses, and protects personal data when you visit our website or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What data we collect
We may collect the following categories of personal data:
- Contact information: Name, email address, phone number, and postcode when you submit a quote request, contact form, or newsletter signup.
- Usage data: Pages visited, time on site, referring pages, and browser/device information, collected via analytics tools when you consent to analytics cookies.
- Form submissions: Any information you choose to provide when completing forms on our site, including charger preferences and property type.
- Cookie data: Consent preferences and session identifiers. See our Cookie Policy for full details.
2. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide the services you request, including passing your details to OZEV-approved installers for quote generation.
- To send you the newsletter you subscribed to (you may unsubscribe at any time).
- To improve our website content and user experience through aggregated analytics data.
- To comply with our legal obligations.
Our legal basis for processing personal data is: consent (for newsletters and analytics); contract performance (for quote requests); and legitimate interests (for website improvement, where your interests do not override ours).
3. How we share your data
We share personal data with third parties only where necessary:
- Installer partners: When you request quotes, your contact details are shared with up to three OZEV-approved installers in your area to enable them to respond to you.
- Analytics providers: Aggregated, anonymised usage data may be processed by Google Analytics (only with your consent).
- Form processing: Form submissions are processed by Netlify, our hosting provider, under their data processing terms.
We do not sell personal data to third parties.
4. Cookie policy summary
We use essential cookies to keep the site working correctly and, with your consent, analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time via the cookie banner on this site. See our full Cookie Policy for details of individual cookies used.
5. Affiliate disclosure
BestChargers.co.uk participates in affiliate programmes. When you click certain links on our site and make a purchase or switch energy supplier, we may earn a commission. This does not affect the price you pay or our editorial independence. See our full Affiliate Disclosure.
6. Data retention
We retain personal data only for as long as necessary for the purpose for which it was collected:
- Quote request submissions: up to 12 months.
- Newsletter subscriber data: until you unsubscribe.
- Contact form submissions: up to 12 months.
- Analytics data: as per Google Analytics default retention settings (subject to your consent).
7. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct inaccurate data.
- Erasure: You can request that we delete your personal data, subject to certain conditions.
- Restriction: You can ask us to restrict processing in certain circumstances.
- Portability: You can request your data in a machine-readable format.
- Objection: You can object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Data security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. Our site is served over HTTPS and hosted on Netlify's secure infrastructure.
9. Changes to this policy
We may update this privacy policy from time to time. We will update the "last updated" date at the top of this page when we do. Significant changes will be highlighted via a notice on the site.
10. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us via our contact form.