When charging goes wrong, start here. Each guide works through the likely causes in order, from quick checks you can do yourself to the point where you need an electrician or the manufacturer.
10 guides
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The troubleshooting guides people read most
Step-by-step guide to releasing a stuck EV charging cable from a Type 2 socket or charge port. Covers ending the session, unlocking the car, emergency release, and when to call an installer.
Learn to identify and fix common EV charger issues for a hassle-free charging experience. Troubleshoot effectively and get back on the road—read more!
Home EV charger stopping mid-session? Diagnose loose wiring, shared circuits, scheduling conflicts, overheating, and grid voltage fluctuations.
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UK winter making your EV charge slowly or lose range? Here's what cold does to lithium-ion batteries and how to fix it with pre-conditioning and smart scheduling.
Fix your EV charger app when it shows the unit offline or refuses to connect. Step-by-step fixes for Wi-Fi issues, app glitches, and charger-specific problems on the four most popular UK chargers.
EV charger keeps tripping the fuse box? Learn why it happens — wrong RCD type, shared circuits, earth leakage — and how to fix it for good.
Your EV won't charge? Work through this step-by-step diagnosis to find the cause — cable faults, tripped breakers, software errors, and battery protection explained.
A public EV charger took your money but didn't charge your car? Understand pre-auth holds, refund timelines, and how to contact the network and your bank.
Home EV charger Type 2 socket not locking the cable? Diagnose debris, bent pins, and solenoid failure, and find out when to replace the socket assembly.
Slow EV charging at home? Find out why — onboard charger limits, load management, cold battery temperature, charge level tapering, and app settings explained.